Hello James,
First of all, I sincerely apologize for the delayed response over the weekend.
I completely understand how frustrating it must have been to wait, and I truly appreciate your patience.
I want you to know that your concerns truly matter to us...
Our team is based in Asia, so sometimes the time difference makes it a bit challenging to respond as quickly as we’d like.
Additionally, our support policy covers Monday through Saturday, with Sundays reserved for our team. And, in fact, it’s already more better than what many other companies offer.
That being said, I completely understand how important timely responses are, and I never want you to feel unheard.
Since your message came in on our Sunday, my response was slowed, but I still did my best to assist you outside my working hours, so I hope you understand.
To make it up to you, I’d love to send you a little gift as a small gesture to reconnect our friendship.
Would that be alright with you?
No matter what, Little Hannah is always here for you! 💙
